Tekelec's global services mission is to provide flawless delivery and support for Tekelec solutions worldwide. In addition, one of Tekelec's key goals is to grow its service offerings by designing and delivering highly valued, cost-effective services that promote customers' success.
Tekelec's global services organization focuses on many key aspects to ensure success for its customers: delivering product solutions to market swiftly, focusing on up-front planning, implementing product deployments efficiently, effectively transferring knowledge through customer training, and protecting our customers' capital investments through customer support programs. Tekelec is continually improving and expanding its service offerings in order to provide customers with solutions that ensure their success.
In addition to the broad portfolio of services, Tekelec has a strong commitment to quality, which is continually demonstrated through its people, processes and tools. Tekelec's experienced personnel continually seek new ways to improve its products and solutions. In addition, Tekelec's tools enable engineers to troubleshoot issues and communicate the resolution effectively to customers. Tekelec also has in place solid processes that focus on clear roles, responsibilities and procedures that manage customer inquiries.
Overall, the global services organization is designed to meet customer
requirements, providing technical expertise in signaling and switching
environments.
