Tekelec's Performance Intelligence Center (PIC) provide
operators with complete visibility to everything going on within
their networks. They are able to determine why subscribers are
unable to access e-mail, troubleshoot download failures from
ringtone servers, even identify issues with traditional IN services
such as CNAM and LNP.
The Performance Intelligence Center provides real-time data and reporting, as well as alarming
capabilities to ensure proactive responses to network issues.
Operators are able to quickly isolate problems in the network and
respond accordingly, cutting troubleshooting time significantly.
Tekelec's Performance Intelligence Center is vendor agnostic, accessing the signaling network
and providing decode and tracing capabilities within the SS7 as
well as IP domains. No longer must an operator purchase two
disparate systems for different network topologies. The Performance Intelligence Center supports
both traditional networks as well as IP-based networks.
As operators evolve their networks to support VoIP or IMS, the
ability to supervise the transactions between the networks becomes
paramount. Identifying failures between gateways, tracing
registrations in the SIP domain and tracking authentication are
important for troubleshooting in the new network environment
as well as the TDM network. Tekelec provides operators with the
best tools available for cross-domain network monitoring when
upgrading voicemail platforms, SMS, or additional trunks and circuits.
Regularly scheduled reports and dashboards can be developed by
users to enhance the visibility provided by the Performance Intelligence Center. These reports
and dashboards can be delivered in a number of ways, and access
can be given to any user with a standard Web browser (and the
proper permissions).
Network troubleshooting has become increasingly complex,
especially as networks evolve to all IP-based infrastructures.
Traditional monitoring systems designed for SS7 networks no
longer support the needs of these new networks. Tekelec's Performance Intelligence Center provides everything that an operator needs to maintain their
network, while providing additional value with capabilities that
can be used throughout the organization. The Performance Intelligence Center is more than a
troubleshooting tool; it is a business tool capable of providing
operators the visibility they need for building and maintaining
their networks while ensuring profitability in their business.
Benefits
Tekelec's Performance Intelligence Center troubleshooting capabilities allow wireless and
wireline operators to:
- Perform real-time troubleshooting of TDM and IP-based
networks. As operators begin the transition to VoIP or IMS,
troubleshooting between the two network domains becomes
impossible without the right tools. The Performance Intelligence Center fills the gap, supporting
both networks on one platform, with one common set of
applications. Operators are able to identify failures between
gateways, trace registrations in the SIP domain, even track
authentication
- Supervise 2G, 3G, and 4G wireless networks. Wireless
providers can finally trace more than just wireless voice calls.
The Performance Intelligence Center tracks e-mail transactions, data downloads,Website
access, and more
- Troubleshoot more than just the network. With the Performance Intelligence Center, operators
can identify access problems before customers realize them.
They are able to track the overall performance of the network
including the time to access Web portals, performance of the
GGSN/SGSNs, and other network access points
- Monitor content downloads. Operators can verify that subscribers
are able to download the content provided, and ensure they
pay content providers for only the successful transactions
- Proactively manage customer care. Access to vital and reliable
incident-related data allows operators to more efficiently
manage the network, respond swiftly to technical problems
before they impact customer satisfaction and demonstrate
responsiveness to complaints. Operators can easily detect and
resolve the leading problems cited in customer dissatisfaction
surveys, including: wrong dialing code, wrong VPN usage and
call forwarding loops
