Tekelec's Performance Intelligence Center (PIC) allows wireline
and wireless operators to manage network traffic in a proactive
manner in order to plan effectively, handle growth and avoid
unnecessary capital expenditures. The solution provides the
tools operators need to manage all aspects of the network, while
providing business-critical information to other departments
within the organization.
The Traffic Management KPI Service Package provides statistics and performance data related to all traffic traversing the network. Operators are able to identify traffic levels, perform circuit utilization studies, calculate and monitor call completion rates and track routing of calls throughout the
entire network in real time.
Unlike typical network monitoring systems and performance
management tools, Tekelec provides powerful reporting flexibility,
allowing the user to decide what data and reports are needed.
Comprehensive QoS reports and interconnect traffic analysis help
operators maximize call completion rates, increase revenue and
meet interconnect commitments.
Tekelec's Traffic Management KPI Service Package delivers data and detailed traffic reports to enable operators to characterize network traffic quickly, including type, volume, origination and destination, as well as causes for
uncompleted calls. Operators can identify and quantify voice and data traffic in the network, manage trunk utilization, calculate throughput of network elements and perform traffic studies across all network segments.
Benefits
Tekelec's Traffic Management KPI Service Package capabilities provide complete
visibility to the network, enabling operators to:
- Manage network-wide QoS. Revenue depends on call
completion. If calls cannot be completed, revenues cannot be
collected.When interconnect partners drop customer calls,
the operator loses money. Tekelec provides operators with
visibility to call completion rates at any point in the network.
For example, operators can set alerts when call completion
rates fall below configurable thresholds. Thus, they can ensure
customer calls are completed and identify what network issues
may be affecting call completion
- Detect bypass traffic. Industry statistics cite that as much as
50 percent of all interconnect traffic is classified as non-billable
traffic.Most operators lack the tools necessary to detect this
traffic and its origination. As a result, operators continue to
build their networks to accommodate traffic that does not
generate revenue. Several operators have recovered significant
revenue by deploying Tekelec's solution, which helps them
identify suspect traffic
- Identify traffic anomalies in real time. Operators are able to
track and analyze abnormal traffic patterns as they occur to
minimize the potential impact to the network and their
customers. Operators can identify denial of service attacks based
on sudden increases in traffic levels within concentrated areas of
the network. They can also identify when traffic levels fall below
normal on any one trunk or trunk group. In addition, they can set
thresholds on traffic volumes and receive real-time notification
when traffic exceeds normal levels, without having to change
translations in the switches
- Track SIP and H.323 calls. As they cross network boundaries,
SIP and H.323 calls are routed to legacy tandems for connection
into the PSTN. Often the call is 're-originated' at the tandem
because of incompatibilities between the protocols. The Performance Intelligence Center provides
multi-protocol support to track all types of calls in the network
- Manage service level agreements (SLAs). Operators can use
key performance indicators (KPIs) provided by the Performance Intelligence Center to negotiate
the best possible wholesale price for services and effectively
manage interconnect SLAs and performance to avoid penalties
Use Case 1 - Managing SMS Traffic Spikes
Problem
An operator encounters challenges as the amount of SMS
traffic increases over their network. They need a tool that
will allow them to track various SMS statistics, including
overall quantity of messages, various error codes and
delivery times of SMS messages.
Solution
By using the Performance Intelligence Center application ProTraq, the operator can set
up KPIs that look at the volume of SMS messaging, failure
rate, and delivery time. In addition, by setting alarm
thresholds, the operator is able to monitor alarms when
the delivery time exceeds five seconds.
Benefits
- Swift identification and resolution of issues in the
operator’s network
- Operator is able to plan capacity requirements more
effectively
Use Case 2 - Improving the Mobile Web Customer Experience
Problem
As subscribers surf the Internet more and more via their mobile
device (Blackberry, iPhone, etc.), operators need to be able to track
the quality of service related to the display time of the first page
(WAP, HTML, etc.). The operator also needs for this page to arrive
in less than five seconds.
Solution
By using the Performance Intelligence Center ProTraq application, the service provider is able to
set up KPIs that look at various parameters being sent, including
the timing between messages. Using this tool they can set alarms
on their KPIs to indicate if the average display time goes above
their five second goal.
Benefit
- Improved customer experience results in lower number of
complaints, support costs, and customer churn
- Quickly identify and resolve quality issues
- Information is used for marketing, including differentiating
themselves from competing service providers
